Refund & Returns Policy

 Customer satisfaction is my top priority. If you're not completely happy with your purchase, please review my refund policy to see how I can assist you.
 

Eligibility for Returns & Refunds

Items must be returned within 14 days of receiving your order.

Returns are accepted only if the item is unused, in its original condition, and in the original packaging.

Custom or personalized items cannot be returned or refunded unless they arrive damaged or defective.
 

How to Return an Item

Contact me at Dafnais@gmail.com with your order details and reason for the return.

Once approved, I will provide return instructions.

Return shipping costs are the buyer’s responsibility unless the item was received damaged or defective.
 

Damaged or Defective Items

If your order arrives damaged or defective, please contact me within 7 days of delivery with photos of the issue. I will review your case and offer a replacement or refund as needed.

Non-Refundable Items

Gift cards.

Sale or discounted items (unless damaged or defective).

Items that are used, altered, or missing parts.
 

Refund Processing

Once I receive and inspect the returned item, I will notify you about the refund approval.

If approved, the refund will be issued to your original payment method.

Refunds may take 5–10 business days to appear in your account.

Exchanges

I only replace items if they are defective or damaged. If you need an exchange, please contact me at Dafnais@gmail.com

Why Shop with Me?

✔ Personalized service in a private, welcoming studio.
✔ High-quality craftsmanship with attention to detail.
✔ Reliable customer support for a smooth shopping experience.

Contact Me

For any questions or further assistance, please reach out at Dafnais@gmail.com

💛 Thank you for choosing DAFNA AYALON DESIGNS!